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Terms and Conditions

Last updated: January 1, 2026 | 

Paradise Falls Car Wash, LLC (“Paradise Falls”, "Paradise Falls Car Wash", "we", "us", "our") offers various monthly subscriptions that allow guests to pay a monthly fee for car wash services at its Paradise Falls Car Wash locations. The recurring monthly fee depends on the services purchased. These Terms and Conditions (“Terms”) govern your purchase of the car wash, Unlimited Wash Memberships, and all other services offered by Paradise Falls and its Operators.

By accessing and using the Paradise Falls website (the "Site") and/or signing up for an Account (as defined below) through the MyWashAccount ("App", "Online") and either accepting these Terms or otherwise utilizing the Services (as defined below), you agree that you have read and understand these Terms and accept these Terms. If you do not accept these Terms, cancel your Membership per the procedure outlined in these Terms, and do not use the Services.

Section 1 - Overview; Use of the Services

Section 2 - Subscription (Unlimited Wash Membership) Terms and Conditions

Section 3 - Disclaimer of Warranties; Limitation of Liability

Section 4 - Miscellaneous

Section 1 - Overview; Use of the Services

a.) In order to use the App or Online Membership Account features, you will create a MyWashAccount (“Membership”) User Account (“Account”), and register or purchase (i) a monthly Unlimited Wash Membership ("Subscription"; see Section 2), which will allow you to use the Unlimited Wash Members lanes at any Paradise Falls location to access the car wash services (including both exterior and interior clean services) provided by Paradise Falls (the “Services”). When you create an Account, we will collect your personally identifiable information, which is subject to our Privacy Policy incorporated herein. Please review our Privacy Policy to understand our practices.

b.) Your selected Subscription may be used at any Paradise Falls location. Visit paradisefallscarwash.com for a complete list of retail outlets.

c.) While using the App, you will select a Wash Plan (i.e., Manager’s Special, Paradise Special, Paradise Falls, Hot Wax & Shine, or Shine & Protect) for each vehicle that specifies which wash features you will receive when you visit Paradise Falls with that vehicle.

d.) You may add multiple vehicles to your Account, with each vehicle having its own Membership and Wash Plan. Vehicles can be added via the “Add Tag” section of the App.

e.) Paradise Falls use License Plate Reader (“LPR”) technology to identify vehicles and activate Wash Plans on behalf of the user. You agree to allow Paradise Falls to recognize and log your license plate number, and to collect, store, and use the personal information obtained through this App and your use of any Paradise Falls car wash in accordance with Paradise Falls Privacy Policy. The use of LPR technology may be regulated or limited by federal, state, or local laws. You agree to hold Paradise Falls and its Operators harmless from any claim that its use of LPR violates any applicable laws or regulations. License plate swapping (using a single plate swapped between vehicles to wash multiple vehicles under Account) is fraud and may result in a loss of your Membership and a ban from all Paradise Falls locations, with no refunds.

f.) Prices for monthly Subscriptions and single washes are set by either Paradise Falls or an Operator for their participating location. Pricing is posted at such a location and in the App and is subject to change.

g.) Paradise Falls or any Operator may increase Subscription rates upon 30 days advance notice by either the Operator posting at its location or Paradise Falls sending notice to the email you have on file in the App. Notwithstanding the foregoing, Paradise Falls reserves the right to change the Subscription rate(s) for a Subscription to include tax or to reflect tax law changes with respect to any location at any time.

h.) You can change or update your contact information at any time via the App. It is your responsibility to make sure your contact information is kept up to date in the App to ensure the receipt of Subscription pricing changes and other notifications.

i.) Promotional Subscription or promotional single wash pricing may be limited to specific Paradise Falls locations. Pricing and participation may vary.

j.) Paradise Falls and/or the Operator of any Paradise Falls location reserves the right to close a location (either temporarily or permanently) for any reason, in its sole discretion.

k.) You must be at least 18 years of age to use the App or create a Membership. Persons under 18 may access the App only through the parent or legal guardian’s Account.

l.) Paid fees are nonrefundable and there are no refunds or credits for partially used plan periods. Accounts with little or no usage in a given month are not entitled to refunds or credits. Any refund, discount, or other consideration to some or all of our guests is at our sole and absolute discretion in accordance with applicable law.

m.) We offer convenient payment options, including Apple Pay and Google Pay at some locations, for the Services to enhance your payment experience. By using these payment methods on the Site and/or the App, you agree to comply with their respective terms and conditions, which are outlined below:

  • Apple Pay. When you choose to pay with Apple Pay, you agree to adhere to Apple Pay's terms and conditions, including their data privacy and security requirements. For more information on Apple Pay's terms and conditions, please visit Apple Pay Terms.

  • Google Pay. When you choose to pay with Google Pay, you agree to comply with Google Pay's terms and conditions, including their data privacy and security requirements. For more information on Google Pay's terms and conditions, please visit Google Pay Terms.

By using these payment methods, you also agree to our processing of your payment information in accordance with our Privacy Policy.

n.) Unless otherwise indicated, the content of the Services, including, but not limited to, all information, the design, text, images, graphics, audio clips, video clips, metadata, data, selection and arrangement of elements, organization, and the design, compilation, and other matters related to the Services (collectively, "Content") and the source and object code, format, algorithm, and structure of the App are protected under applicable intellectual property and other laws, including, without limitation, those of the United States. All Content and intellectual property rights herein are the property of Paradise Falls or used with the permission of the rights owner and are protected pursuant to applicable intellectual property laws. The posting of any Content on the Services does not constitute a waiver of any right in such Content. The reproduction, duplication, distribution (including by way of email or other electronic means), publication (including posting on another website) modification, copying or transmission of Content from the App or the Site in any form or by any means is strictly prohibited without the express prior written consent of Paradise Falls.

o.) The Paradise Falls logo and all page headers, custom graphics, button icons, trademarks, service marks and logos appearing in the App or the Site, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of Paradise Falls (the "Marks"). You are not authorized to display or use the Marks in any manner without the express prior written consent of Paradise Falls. The use or misuse of the Marks or other trademarks, names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited. All other product and company names and trademarks mentioned, displayed, cited or otherwise indicated on the Site or in the App are the property of their respective owners.

p.) Subject to your compliance with the requirements and restrictions of these Terms, and strictly for your personal, non-commercial use, we grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferrable, non-assignable, license to (a) access and use the Services and to view the Content, and (b) to download and install the App on a device you own or are authorized to use. You acknowledge and agree that the App is provided under license, and not sold, to you. You do not acquire any ownership interest in the App under these Terms, or any other rights thereto other than to use the App in accordance with the license granted, and subject to all terms, conditions, and restrictions under these Terms.

q.) You shall not:

  • Reproduce, download, archive, redistribute, broadcast, sell, resell, license, modify, create derivate works of, exploit, or make any commercial use of any of the Services or Content, except if you have executed a written agreement with an authorized representative of Paradise Falls allowing you to do so;

  • Remove or alter any copyright, trademark, or other intellectual property notices contained in the Content or Services;

  • Reverse engineer, disassemble, decompile, or otherwise attempt to gain access to the source code of the App or any portion of the Site;

  • Remove, disable, circumvent, or disrupt any copy protection, rights management, or security features of the Services, or scan, probe, or test the vulnerability of any Paradise Falls system or network or the systems and networks connected to the Services;

  • Use any software robots, spiders, web crawler, bots, or other similar means whether automated or manual to access, acquire, index, or aggregate information from the Services;

  • Upload to the Services any virus, malware, trojan horse, or any other malicious software;

  • Attempt to gain unauthorized access to, interfere with, damage, disrupt, or otherwise create an undue burden on the server on which the Site is hosted or any server, computer, or database connected to the Services;

  • Share your Account, password, or other login information with another person or use another person’s account, password or other login information to access the Services;

  • Bypass any geographic restrictions that may be placed on the Services, including any IP address-based restrictions;

  • Use the Services or download the App from any country that is subject to a U.S. government embargo, or that the U.S. Government has designated a terrorist supporting country;

  • Use the Services for any purpose that is prohibited by these Terms;

  • Violate any applicable law, statute, ordinance, or regulation governing your use of the Services.

You acknowledge and agree that we may immediately and without notice suspend or terminate your Account if you engage in conduct that violates these usage restrictions or any other term of these Terms. If we terminate your Account because of your violation of these usage restrictions or your violation of any other term of these Terms, you may not re-register for or otherwise use the Services under any other username.

r.) The Site and App may include access to content, products, or services offered by third parties through hyperlinks, API, or otherwise. We are not responsible for any content or linked sites owned or controlled by a third party. We provide such content and links only as a convenience to you. Paradise Falls reserves the right to terminate any link or linking program at any time. We have not endorsed, tested or verified any third-party information, companies, or products to which it links or otherwise makes available. If you decide to access any third-party sites linked to the Site or the App, use such third party’s products or services, or provide any personally Identifiable information to a third party, you do so subject to the terms and policies applicable to those third parties and entirely at your own risk.

Section 2 – Subscription (Unlimited Wash Membership) Terms and Conditions

a.) By selecting the 'Unlimited' option in the App, you are registering for an automatic and recurring monthly Subscription for unlimited car washes at a selected Wash Plan. The Subscription uses LPR technology to allow you to wash your vehicle and receive your selected Wash Plan automatically.

b.) You will be charged a monthly Subscription fee based on the Wash Plan you have selected ("Subscription Fee").

c.) The Subscription Fee will be an automatic and recurring monthly charge to your current, valid, accepted debit or credit card provided that you deliver through your Account, as may be updated from time to time (“Payment Method"). 

d.) The Subscription Fee will be charged on the date you activate your Subscription and every 30 days thereafter until cancelled. The Subscription requires your Subscription Fee to be processed and paid every 30 days to remain active. No credits or refunds will be given for payments received after the monthly Subscription due date or if it is not cancelled pursuant to this section and agreement.

e.) The Subscription will automatically renew every month and the Subscription Fee will be charged to your Payment Method each month on the renewal date. Subscription Fees paid after the monthly renewal date do not change the payment due date of the next payment. Subscription payments will still be due pursuant to Section 2 d:)

f.) The Subscription cannot be combined with any other programs or discounts, including, but not limited to, pre-paid washes, vouchers, house accounts or coupons.

g.) The Subscription does not apply to special events.

h.) Promotional Subscriptions may be limited to single Paradise Falls locations. Pricing and participation may vary..

i.) Should you elect to upgrade your Wash Plan during a billing cycle, you will immediately be billed the pro-rated difference in the Wash Plan price based on the days remaining in your current billing period. Should you elect to downgrade your Wash Plan, you will continue to wash at the higher Wash Plan for the remaining portion of your billing period, and the new downgraded Wash Plan will take effect with the next billing period.

k.) You may transfer your Subscription to another vehicle. Transfers are only allowed once in a 365-day period. 

l.) In the event there is a problem with your Payment Method, your Subscription will be halted immediately, and you will no longer be able to use the Wash Lanes for automatic access for future washes until your membership is active by processing the missed monthly payment. If Paradise Falls can collect payment for your Subscription within 10 days after being halted, your Subscription will continue with your current Subscription renewal schedule. If Paradise Falls is not able to collect payment for your Subscription after 10 days from the halted date, your Subscription will remain halted until the unpaid fee is remitted. Once the missed payment has been processed, your Subscription status will change from DECLINED to ACTIVE and your Subscription benefits restored as initially agreed upon. Paid fees for Subscriptions are nonrefundable, and you are not entitled to refunds or credits in the event that your Subscription is halted pursuant to this section and/or in the event your Subscription was not cancelled pursuant to Section 2 m:)

m.) You may cancel your Subscription at any time and stop future automatic monthly renewals using the App or in person by coming to one of the two Paradise Falls Locations Office. You must cancel a car wash plan at least seven (7) business days before it renews in order to avoid automatic billing to your Payment Method for the Subscription Fee for the next monthly billing cycle. You will need to repeat the cancellation process for each vehicle within your Account. Once cancelled, you will be able to continue washing for the remainder of your pre-paid Subscription period and no automatic renewal will take place. 

n.) Cancellation of your Subscription cannot be processed by verbal directives given to on-site staff, over the phone, or via email. Cancellation must be processed through the App or by coming into the office of one of our locations, for account security. If you request cancellation of your Subscription, a minimum of seven (7) business days is required for processing such request.

o.) Once you have cancelled a Subscription, you will no longer be able to use the Wash lanes for automatic access following the expiration of your Subscription period for which you have prepaid, and you must purchase single washes available at each location for future washes.

p.) You may “Pause” your Subscription for intervals of 30, or 60 days. Longer Pause periods are available by visiting your local Paradise Falls location. Your Subscription will automatically restart after your selected Pause period has expired. Learn more about pausing your Subscription by stopping the office of a Paradise Falls Car Wash location.

Section 3 - Disclaimer of Warranties; Limitation of Liability

a.) You are responsible for making sure your vehicle is in acceptable condition to be washed or cleaned. Guidelines are posted near the entry of every Paradise Falls car wash to help you ascertain if your vehicle can be washed or cleaned. If there is any doubt, you are responsible for asking prior to utilizing the Services. You are responsible for operating your vehicle safely, properly, and in accordance with all verbal or written instructions, if any, while on the premises of any Paradise Falls location, including, without limitation, properly loading your vehicle on to the conveyor belt and placing your vehicle in neutral, and confirming that it is in neutral prior to reaching the end of the conveyor belt. You acknowledge that you are responsible for any damage or injury caused to the car wash tunnel or equipment, Paradise Falls and its Operators' employees, and other customers or their vehicles if you fail to do so. If you do not know how to properly load your vehicles on the conveyor belt, or if you have any other questions or concerns about how to operate your vehicle(s) safely or properly through the car wash or utilize the Services, you should ask prior to utilizing the Services. You accept all risk of, and you agree to hold Paradise Falls, its Operators, and their shareholders, directors, officers, employees, and agents, harmless for, any injury to yourself or the occupants of your vehicle and any damage to your vehicle(s) resulting from the actions of yourself or another customer or guest, including, without limitation, another customer’s failure to operate his or her vehicle safely and in accordance with all verbal or written instructions.

b.) Services, pricing, and promotions may vary by location. Not all services offered at one location may be available at every participating location. We recommend contacting your local Paradise Falls Express car wash to confirm available services and pricing before visiting. Paradise Falls and its Operators reserve the right to modify or discontinue services at any participating location without prior notice.

c.) TO THE EXTENT PERMITTED BY LAW, THE SITE, APP SUBSCRIPTIONS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND (EXPRESS OR IMPLIED). PARADISE FALLS DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT ALL PLANS OR SERVICES WILL BE AVAILABLE AT ALL PARADISE FALLS LOCATIONS.

d.) PARADISE FALLS AND ITS OPERATORS DO NOT REPRESENT THAT THE SERVICES ARE SUITABLE FOR YOUR VEHICLE(S). WITHOUT LIMITING THE GENERALITY OF SECTION 10(e.) BELOW, AND TO THE FULLEST EXTENT PERMITTED BY LAW, PARADISE FALLS AND ITS OPERATORS SPECIFICALLY DISCLAIM LIABILITY FOR, AND YOU ASSUME THE RISK FOR, DAMAGE TO YOUR VEHICLE(S) OR INJURIES RELATED TO OR ARISING FROM ANY OF THE FOLLOWING:

  • Vehicles 5 years or older 

  • Vehicles with less than five inches (5”) of ground clearance or vehicles that are greater than seven-feet, two-inches (7’ 2”) in height

  • All non-factory installed accessories

  • Driver negligence

  • Plastic parts, e.g., hubcaps, mirrors, trim, taillights, headlights, light bars, etc.

  • Antennas, satellite radio, aftermarket accessories, etc.

  • Aftermarket racks of any kind (roof, bike, hitch, etc.)

  • Parts of logos attached with tape or adhesive, press fit or snap-on license plate frames.

  • All loose items (trims, wipers, mirrors, rails, etc.)

  • Aftermarket wheels or extended valve stems

  • Non-standard or non-factory equipment, e.g., custom tires/rims, running boards, bug shield, etc.

  • Pinstriping graphics, painted plastic, repaints

  • Previous bodywork, pre-existing or unforeseen conditions or defects

  • Existing chips in glass that may expand

  • Moon roofs, sunroofs, or glass

  • Items left in or around the vehicle

  • Previous paint defects (surface marring, halo-scratches, holograms, etching)

  • Electric mirrors, running boards, and antennas not folded in or retracted

  • Antennas of any kind including “fin style” (Recommend removing antennas)

  • Windshield wipers

  • Automatic Windshield wipers left on

  • A vehicle without warranties

  • Failure to follow car wash attendant directions and car wash traffic signs/signals

e.) TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL PARADISE FALLS, ITS OPERATORS, OR ANY OF THEIR AFFILIATES OR SUBSIDIARIES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (“PARADISE FALLS PARTIES”) BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT TOMMY’S PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, PARADISE FALLS PARTIES’ AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY (WHETHER UNDER CONTRACT, TORT, STATUTE OR OTHERWISE) SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU DURING THE ONE MONTH PRECEDING THE DATE THE CLAIM AROSE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING THE SUBSCRIPTION(S) AND ACCESSING THE SERVICES. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THIS SECTION SHALL SURVIVE TERMINATION OR CANCELLATION OF THESE TERMS.

f.) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THESE LIMITATIONS SHALL NOT BE APPLICABLE WHERE THEY ARE NOT ALLOWED BY LAW. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

g.) You will indemnify, defend, and hold harmless the Paradise Falls Parties from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, expenses, and costs (including without limitation reasonable attorneys’ fees) that arise out of or in connection with (1) your misuse of your Account, the Subscription(s), and/or Services, or (2) your breach of these Terms.

Section 4 - Miscellaneous

a.) Refunds. All payments made to Paradise Falls or an Operator in connection with the Services, a Membership, or a Gift Card are non-refundable and there are no circumstances in which you will be entitled to or have a right to receive a refund.

b.) Right to Refuse Services and Cancel Memberships. Paradise Falls and its Operators reserve the right, in their sole discretion and judgment, to refuse Services to any customer or vehicle for any reason. This includes the right to cancel any membership at any time, for any reason. However, Paradise Falls and its Operators will not refuse to provide Services or cancel memberships based on any legally protected characteristics.

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